Business Dept.

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Possess experience with automation equipment and the semiconductor industry.
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Conduct regular customer communications and visits; understand their latest needs, submit quotes, and manage orders.
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Responsible for domestic business engagement and order processing.
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Responsible for product quoting and product introductions; handle factory return issues related to payments.
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Develop potential customers and expand the market.
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Responsible for business promotion, communicating major company business information, activities, and products.

FAE Engineer
Job Content:
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Provide customer technical services, external client installation, setup, and adjustment of equipment.
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Provide post-installation follow-up services (e.g., understanding usage status and customer requirements).
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Respond to customer operational issues and provide technical consultation on equipment usage.
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Respond to customer inquiries and related matters.
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Must hold a driver's license and possess a car.
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Coordinate with domestic and international business travel.

IoT Project Implementation & Technical Support Engineer (Application/FAE)
Job Summary:
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Possess basic implementation experience in Smart Factory/Industry 4.0/Smart Infrastructure/Low-Carbon Management fields.
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Ability to integrate software and hardware, utilizing cloud platforms to create cross-domain technical capabilities.
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Participate in pre-sales PoC, mid-sales implementation, and post-sales maintenance within a complete project process.
Opportunities for educational training and technical document output, cultivating influence and technical expression skills.
Job Content: A. Project Implementation and Deployment
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Conduct site surveys, configuration, installation, testing, layout, and acceptance based on customer requirements.
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Product settings, environment parameter tuning, and troubleshooting connection compatibility issues (Industrial PC/Network Equipment/Sensors/Controllers).
B. Technical Support and Troubleshooting
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Provide pre-sales/mid-sales technical consulting and problem analysis; on-site support required when necessary.
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Assist in Proof of Concept (PoC) validation and problem reproduction, Log investigation, and Debugging.
C. System Integration and Development
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Assist in cloud/edge platform connection (API, MQTT, Modbus, OPC UA, etc.).
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Possess basic C# or Python skills; capable of simplistic script/process automation (e.g., data collection, health checks, report generation).
D. Documentation and Education Training
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Write/Maintain SOPs, Installation Guides, FAQs, and Application Notes.
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Conduct internal/external technical briefings, usage training, and knowledge transfer.
E. Cross-Departmental Collaboration
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Work closely with Sales, PM, and RD teams; provide feedback on on-site needs and technical communication to enhance product and solution feasibility.